Return & Refund Policy – Havee Perfumes
Effective Date: July 20, 2026
At Havee Perfumes, we are committed to delivering premium-quality fragrances. Customer satisfaction is important to us, and we strive to ensure every order reaches you in perfect condition. Please read our return and refund policy carefully before making a purchase.
1. Returns Eligibility
You may request a return or exchange within 7 days of receiving your order if:
The product is damaged during shipping.
You received the wrong product.
The item has a manufacturing defect.
The product is unused, unopened, and in its original packaging with all seals, labels, and accessories intact.
2. Non-Returnable Items
For hygiene and quality assurance reasons, we cannot accept returns or exchanges for:
Opened or used perfume bottles.
Products with broken or removed seals.
Items damaged due to misuse or improper storage.
Products purchased during clearance or promotional sales (unless received damaged or incorrect).
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery.
Provide your order number along with clear photos or videos of:
The product
The packaging
The shipping label
After verification, we will arrange a replacement or refund at no additional cost.
4. Refund Process
Once your returned item has been received and inspected:
Approved refunds will be processed within 5–10 business days.
Refunds will be issued using the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another mutually agreed method.
5. Exchange Policy
We offer exchanges only for:
Incorrect products received.
Manufacturing defects.
Items damaged during delivery.
Exchanges are subject to product availability.
6. Return Shipping
If the return is due to our mistake (wrong item, damaged item, or manufacturing defect), Havee Perfumes will cover the return shipping costs.
If the return is requested for any other approved reason, the customer may be responsible for the shipping charges.
7. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. Customers must follow the return process after delivery if applicable.
8. Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team with your order number.
Havee Perfumes
Customer Support
Email: haveeperfumes@gmail.com
Phone/WhatsApp: 03004000307
Thank you for choosing Havee Perfumes. We appreciate your trust and look forward to providing you with an exceptional fragrance experience.